{"id":220,"date":"2026-07-30T14:33:12","date_gmt":"2026-07-30T14:33:12","guid":{"rendered":"https:\/\/colpertio.com.do\/politicas-de-devolucion-y-reembolso\/"},"modified":"2026-07-30T15:07:19","modified_gmt":"2026-07-30T15:07:19","slug":"politicas-de-devolucion-y-reembolso","status":"publish","type":"page","link":"https:\/\/colpertio.com.do\/es\/politicas-de-devolucion-y-reembolso\/","title":{"rendered":"Pol\u00edticas de Devoluci\u00f3n y Reembolso"},"content":{"rendered":"<h2>Pol\u00edticas de Devoluciones, Reembolsos y Cancelaciones<\/h2>\n<p>En <strong>Colper-Tio Distribution S.R.L<\/strong>, nos esforzamos por ofrecer productos y servicios de la m\u00e1s alta calidad. A continuaci\u00f3n, detallamos nuestras pol\u00edticas para informar a nuestros clientes sobre sus derechos y responsabilidades antes de realizar una compra.<\/p>\n<h3>1. Devoluciones<\/h3>\n<p>El cliente tiene un plazo de <strong>15 d\u00edas<\/strong> para solicitar la devoluci\u00f3n de un producto, siempre que este se encuentre en su empaque original, sin se\u00f1ales de uso y con todos sus accesorios.<\/p>\n<ul>\n<li><strong>Productos Congelados:<\/strong> No se aceptan devoluciones de productos congelados, ya que no es posible asegurar que se haya mantenido la cadena de fr\u00edo necesaria para su conservaci\u00f3n y seguridad alimentaria.<\/li>\n<li><strong>Productos Enlatados:<\/strong> Se aceptan devoluciones de productos enlatados en un plazo de hasta <strong>30 d\u00edas<\/strong>, siempre y cuando no presenten da\u00f1os visibles (golpes, abolladuras o aperturas).<\/li>\n<\/ul>\n<p><strong>Importante:<\/strong> Todas las devoluciones deben realizarse de manera presencial en nuestro almac\u00e9n f\u00edsico ubicado en la Entrada de Capellan, Pontezuela, Tamboril, Santiago.<\/p>\n<h3>2. Reembolsos<\/h3>\n<p>Una vez recibido y verificado el producto devuelto en nuestro almac\u00e9n, procederemos a procesar el reembolso bajo las siguientes condiciones:<\/p>\n<ul>\n<li><strong>Primeros 7 d\u00edas:<\/strong> El reembolso se realizar\u00e1 en dinero (a trav\u00e9s del mismo m\u00e9todo de pago utilizado en la compra original).<\/li>\n<li><strong>A partir del d\u00eda 8 hasta el d\u00eda 15:<\/strong> El reembolso se emitir\u00e1 exclusivamente como <strong>cr\u00e9dito para consumo<\/strong> dentro de nuestro propio establecimiento.<\/li>\n<\/ul>\n<p>Los reembolsos en dinero pueden tardar entre 5 a 10 d\u00edas h\u00e1biles en verse reflejados en su estado de cuenta, dependiendo de la entidad bancaria.<\/p>\n<h3>3. Cancelaciones<\/h3>\n<p>Las cancelaciones de pedidos son permitidas siempre y cuando el pedido no haya sido despachado. Para solicitar una cancelaci\u00f3n, por favor cont\u00e1ctenos de inmediato a trav\u00e9s de nuestros canales de atenci\u00f3n.<\/p>\n<h3>4. Contacto para Reclamaciones<\/h3>\n<p>Para cualquier solicitud relacionada con estas pol\u00edticas, puede comunicarse con nosotros:<\/p>\n<ul>\n<li><strong>Correo electr\u00f3nico:<\/strong> info@colpertio.com.do<\/li>\n<li><strong>Tel\u00e9fono:<\/strong> [Ingresa tu n\u00famero de tel\u00e9fono]<\/li>\n<\/ul>\n<p><strong>Horario de atenci\u00f3n:<\/strong><br \/>\nLunes a Viernes: 8:30 AM &#8211; 6:00 PM<br \/>\nS\u00e1bados: 9:00 AM &#8211; 1:00 PM<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edticas de Devoluciones, Reembolsos y Cancelaciones En Colper-Tio Distribution S.R.L, nos esforzamos por ofrecer productos y servicios de la m\u00e1s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-220","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/colpertio.com.do\/es\/wp-json\/wp\/v2\/pages\/220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colpertio.com.do\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colpertio.com.do\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colpertio.com.do\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colpertio.com.do\/es\/wp-json\/wp\/v2\/comments?post=220"}],"version-history":[{"count":3,"href":"https:\/\/colpertio.com.do\/es\/wp-json\/wp\/v2\/pages\/220\/revisions"}],"predecessor-version":[{"id":230,"href":"https:\/\/colpertio.com.do\/es\/wp-json\/wp\/v2\/pages\/220\/revisions\/230"}],"wp:attachment":[{"href":"https:\/\/colpertio.com.do\/es\/wp-json\/wp\/v2\/media?parent=220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}